Songbird Counseling Practices & Policies
Cancellation & No-Show Policy
To respect your time, your therapist’s schedule, and other clients, 24 hours of notice is required to cancel or reschedule an appointment. An appointment is considered to be a no-show/missed appointment when a client does not show within 15 minutes. Late cancellations and missed appointments without proper notice will result in a $80 fee. Insurance does not cover this fee.
It remains your responsibility to keep track of and timely attend all scheduled therapy appointments. It is also your responsibility to inform me if your phone number or email has changed.
The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. I offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family, or extreme illness. Please inform me as soon as possible if any of these occur and we need to cancel our session.
Attendance Expectations
Clients are expected to attend 80% of sessions at their allotted time slot (cancelling no more than 2x for every 10 scheduled sessions). If this isn’t possible or attendance becomes a challenge, we might need to pause appointments until your schedule is more consistent.
Telehealth Sessions
I can only provide virtual therapy when a client is physically in the state of Illinois during the session. Clients may not engage in sessions while driving.
It is strongly recommended to attend virtual sessions in a private, quiet space.
Portal & Paperwork
All forms on Simple Practice (and Headway, if applicable), need to be completed 48 hours prior to the first session If this forms are not complete, we will need to move our session to the following week.